Monday–Friday:
9:00am to 6:00pm
Saturday:
10:00am to 2:00pm
Sunday: Closed
We are closed on federal holidays.
Get in touch with us.
We're a digital bank with a personal touch. Whether you reach out via chat, email, or phone, you can expect exceptional service from an experienced member of our team.
Hours of Operation (ET)
Phone Number
855.489.2265
TTY: 617.441.4111
For Hearing Impaired Customers
Non-sensitive inquiries: ivyinfo@ivybank.com
Secure Emails: Ivy Bank customers who are enrolled in Online Banking can submit secure emails that include account specific information by logging in to Online Banking and selecting the “Secure Email” option from the navigation bar (located right under the “Contact Us” link). Please remember that you should never submit account and personal information through regular email as it may not be secure.
Deposits can be
mailed to:
Ivy Bank
PO Box 540047
Waltham, MA 02454