Get in touch with us.

We're a digital bank with a personal touch. Whether you reach out via chat, email, or phone, you can expect exceptional service from an experienced member of our team.

Hours of Operation (ET)


9:00am to 6:00pm


10:00am to 2:00pm

Sunday: Closed


We are closed on federal holidays.

Phone Number



TTY: 617.441.4111 

For Hearing Impaired Customers

Live Chat

Chat live with a member of our team during business hours. Click the Live Chat button in the lower left corner of the page to get started.


Non-sensitive inquiries:


Secure Emails: Ivy Bank customers who are enrolled in Online Banking can submit secure emails that include account specific information by logging in to Online Banking and selecting the “Secure Email” option from the navigation bar (located right under the “Contact Us” link). Please remember that you should never submit account and personal information through regular email as it may not be secure.


Deposits can be

mailed to: 

Ivy Bank

PO Box 540047

Waltham, MA 02454