Online Banking and our mobile app will be unavailable from February 6 at 9am ET to February 9 while we upgrade to the new experience — please contact us if you have questions. Thank you for your patience as we improve speed, simplicity, and your mobile experience.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Get in touch with us.
We're a digital bank with a personal touch. Whether you reach out via chat, email, or phone, you can expect exceptional service from an experienced member of our team.
Hours of Operation (ET)
Monday–Friday:
9:00am to 6:00pm
Saturday:
10:00am to 2:00pm
Sunday: Closed
We are closed on federal holidays.
To support you during our Online Banking upgrade, our contact center will have extended hours:
Saturday, 2/7:
8:00am to 4:00pm
Sunday, 2/8:
10:00am to 2:00pm
Monday, 2/9–Wednesday, 2/11:
7:30am to 7:00pm
Phone Number
For Hearing Impaired Customers: Dial 711 to connect with a TRS Operator or you may utilize other Telecommunication Relay Services (TRS).
Live Chat
Chat live with a member of our team during business hours. Click the chat button in the lower right corner of the page to get started.
Non-sensitive inquiries: ivyinfo@ivybank.com
Secure Emails: Ivy Bank customers who are enrolled in Online Banking can submit secure emails that include account specific information by logging in to Online Banking and selecting the “Secure Email” option from the navigation bar (located right under the “Contact Us” link). Please remember that you should never submit account and personal information through regular email as it may not be secure.
Deposits can be
mailed to:
Ivy Bank
PO Box 540047
Waltham, MA 02454