Security Reminder: Ivy Bank will never call, email, or text to ask for your passwords, PINs, or account details. We will never send links requesting your login or credentials, or ask you to change your phone settings. If you receive a suspicious message, don’t respond—contact us directly through our official, secure channels.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Get in touch with us.
We're a digital bank with a personal touch. Whether you reach out via chat, email, or phone, you can expect exceptional service from an experienced member of our team.
Hours of Operation (ET)
Monday–Friday:
9:00am to 6:00pm
Saturday:
10:00am to 2:00pm
Sunday: Closed
We are closed on federal holidays.
Phone Number
For Hearing Impaired Customers: Dial 711 to connect with a TRS Operator or you may utilize other Telecommunication Relay Services (TRS).
Live Chat
Chat live with a member of our team during business hours. Click the chat button in the lower right corner of the page to get started.
Non-sensitive inquiries: ivyinfo@ivybank.com
Secure Emails: Ivy Bank customers who are enrolled in Online Banking can submit secure emails that include account specific information by logging in to Online Banking and selecting the Messages option from the navigation bar or in our mobile app by selecting Menu, then Messages. Please remember that you should never submit account and personal information through regular email as it may not be secure.
Deposits can be
mailed to:
Ivy Bank
PO Box 540047
Waltham, MA 02454