Security Reminder: Ivy Bank will never call, email, or text to ask for your passwords, PINs, or account details. We will never send links requesting your login or credentials, or ask you to change your phone settings. If you receive a suspicious message, don’t respond—contact us directly through our official, secure channels.
Get ready for a smoother, more intuitive way to manage your money.
We’ve upgraded Online Banking and our mobile app to bring you a faster, smoother experience. With a refreshed look and improved features, managing your money is about to get even better. Here's what you need to know.
Once the upgrade is complete, you may log in to our mobile app or at ivybank.com.
Reminder: We’ll never ask for your username, password, or secure access code by text or online message. Never share login details or codes with anyone who calls you.
External transfers are now faster, helping your money get to where it needs to go—sooner. Plus, internal and external transfers are now in one place for a simpler experience.
A clean, intuitive design with an improved app built for speed, simplicity, and better control on the go.
To bring you a faster, more intuitive experience – with a refreshed design, improved mobile app, and faster transfer capabilities.
The Online Banking upgrade will take place from February 6th to February 9th. We’ll keep you informed every step of the way, so you know exactly when to expect changes.
Yes. Please make sure your contact information—especially your phone number and email—is up to date before the upgrade begins. You can update your contact information in Online Banking, by phone or secure email.
No. If you already use Online Banking, you’ll simply log in as usual. We also have enhanced password security standards that will require you to establish a new password. You’ll be prompted to change your password upon login.
Yes, external transfer limits are changing. After the upgrade, you can view your current transfer limits and delivery timelines in Online Banking or our mobile app by selecting Move Money, then Limits & Delivery Times.
After the upgrade, you can view your current transfer limits and delivery timelines in Online Banking or our mobile app by selecting Move Money, then Limits & Delivery Times.
Yes, you'll have access to 2 years of transaction history.
Yes, up to 7 years of online statements will remain available.
Yes. You’ll need a browser that supports HTML5. We recommend using the latest version of your browser for the best, most secure experience.
Older browser versions may not work with the new online banking, including:
If you’re using an older version, please update your browser before the upgrade to avoid disruption.
While SMS text command banking is being discontinued, Online and Mobile Banking give you fast, secure access to all your account information.
Your alerts and notifications will remain the same after the upgrade.
You’ll receive your secure access code by email or text message, depending on your current settings.
Emails will come from info@notifications.ivybank.com.
Texts will come from 86434
Make sure your email and phone number under Security options in Online Banking are up to date, as you’ll need them to access the new experience → Review and update your information here.
No. Your accounts, account numbers, and personal information will remain the same after the upgrade.
Yes, account nicknames will carry over to the upgraded experience.
While international phone numbers won’t be supported after the upgrade, you’ll have convenient alternatives – your email or a domestic phone number can be used to sign in.
For more details on our personal online banking, please refer to our disclosures.
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