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Protect Yourself from Scam Attempts

Thank you for trusting Ivy Bank. Your vigilance helps keep your information safe. Here’s how we communicate—and what we’ll never do—so you can spot scams fast.

What Ivy Bank will never do

  • Share your personal information to “prove” we’re Ivy Bank (address, birthday, last 4 of SSN, security answers)
  • Text you links asking for your login or credentials
  • Ask you to change device settings (like entering codes that enable call forwarding)
  • Request your username, password, or one-time passcode by text or online message

How to protect your account

  • Never share login details or one-time codes with anyone who calls you—even if the caller seems legit
  • Only sign in via official Ivy Bank channels on ivybank.com or our mobile app
  • Be cautious of calls that appear to come from Ivy Bank
  • Verify messages directly with us before acting
  • Check URLs and email addresses carefully before clicking

If you have questions, please contact us by sending a secure email or chat in Online Banking or calling us at 855.489.2265.