Security Reminder: Ivy Bank will never call, email, or text to ask for your passwords, PINs, or account details. We will never send links requesting your login or credentials, or ask you to change your phone settings. If you receive a suspicious message, don’t respond—contact us directly through our official, secure channels.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Online Banking Upgrade FAQs
Click the link to open and review the Online Banking Agreement. The checkbox will activate only after you’ve opened and reviewed the agreement.
Apple users: Update your existing app.
Android users: Download our new app here:
No. Your accounts, account numbers, and personal information will remain the same after the upgrade.
- Log in starting February 9
Once the upgrade is complete, you can sign in through the mobile app or at ivybank.com.- Apple users: Update your existing app.
- Android users: Download our new app and delete the old one. Google Play Store
- Verify your identity
When you log in for the first time, you’ll receive a secure access code by email or text. Enter this code to verify your identity. You’ll then be prompted to create a new password (we’ve strengthened our password requirements to help keep your account even more secure).
- Review the updated terms & conditions
You’ll be asked to open and review the Online Banking Agreement by clicking the link provided. You must click this link to proceed.
- Acknowledge and accept the terms & conditions
Finally, check the box confirming that you:- Agree to receive communications electronically
- Have received, read, and accept the updated terms and conditions.
Apple, the Apple logo, iPhone and iPad, are trademarks of Apple Inc., registered in the U.S. and other countries.
Google Play is a trademark of Google Inc.